Return Policy

RETURNS AND EXCHANGES

Shop with Confidence. If you are not completely satisfied with any unused item simply return it within 60 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. Returned merchandise must be returned according to the instructions on your invoice, including all original packaging, paperwork and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges can't be issued for improperly packed items. Returned merchandise may be subject to a 20% restocking charge. Used or incomplete returns can't be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting.

 

HOW TO MAKE A RETURN

  1. Obtain a Return Merchandise Authorization (RMA #) 24 hours a day by using our automated return submission form or durning normal business hours by contacting a Waldoch Crafts Customer Service Representative by calling 1-800-878-8635 or by email at websales@waldoch.com .
  2. Fill out the return paperwork on the back of your invoice and include with your return.
  3. Address your return as directed by our representative. Keep in mind that we may have your return shipped to an address different from where the shipment originated.
  4. Ship your return, Waldoch Crafts recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.
  5. All returns are processed within 1 business day of receipt. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. Going through the normal banking process you will typically see a refund posted to a credit card within 3-5 business days.